Refund policy
At RodeoMerch.com, we want you to love your merchandise! Please review our return and exchange policy before purchasing.
Custom & Personalized Merchandise
ALL SALES ARE FINAL. Custom or personalized merchandise, including items with names, numbers, team designs, or special requests, cannot be returned, refunded, or exchanged.
Standard Merchandise
Non-custom merchandise may be exchanged for a different size or color, subject to availability.
To qualify for an exchange:
- Items must be unworn, unused, and in original condition.
- Items must not have been washed or altered.
- Exchanges are subject to available inventory.
Event Merchandise
All worn event merchandise is final sale. No refunds or returns will be accepted once an item has been worn or used.
Unworn, non-custom event merchandise may be exchanged for another available size or color.
Refunds
We do not offer refunds for change of mind, incorrect size selection, or personal preference. Eligible merchandise may be exchanged only.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us so we can review the issue and make it right.
By completing your purchase, you acknowledge and agree to our Return & Exchange Policy.
This policy does not limit any rights provided by applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at admin@rodeomerch.com or use the contact details in our contact information policy.
